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Jimdo GmbH

Web­site builder without cod­ing know­ledge

Cus­tomer Suc­cess - Work­ing Stu­dent

Work­ing field:

Cus­tomer Suc­cess

Your Mis­sion
Jimdo Cus­tomer Suc­cess seeks to employ a con­sultat­ive approach in which each cus­tomer touch­point and inter­ac­tion is treated as an oppor­tun­ity to cre­ate mutu­ally bene­fi­cial value for the cus­tomer and Jimdo. We con­tinu­ously explore, dis­cover, and learn the best ways to cre­ate this value.
As a Cus­tomer Suc­cess Work­ing Stu­dent, you will be part of our new Cus­tomer Suc­cess team.
Spe­cific­ally, with the sup­port of the wider team, Cus­tomer Suc­cess Work­ing Stu­dents would be dir­ectly involved in, and share respons­ib­il­ity for, execut­ing Suc­cess-focused, cus­tomer-facing ini­ti­at­ives with the object­ive of explor­ing their influ­ence on busi­ness per­form­ance indic­at­ors and the cus­tomer exper­i­ence.
You will make a dif­fer­ence for small busi­nesses by max­im­iz­ing the value they receive from our products and ser­vices.

Respons­ib­il­it­ies
Sup­port the Cus­tomer Suc­cess team in day-to-day oper­a­tions.
Par­ti­cip­ate in the exe­cu­tion of exper­i­ments by:
  • Provid­ing input into exper­i­ment con­cep­tu­al­iz­a­tion and design.
  • Enga­ging with poten­tial users, users, and cus­tom­ers accord­ing to guid­ance and train­ing to achieve exper­i­ment object­ives.
  • Dis­cov­er­ing the needs of poten­tial users, users, and cus­tom­ers and find­ing and provid­ing solu­tions.
  • Record­ing quant­it­at­ive and qual­it­at­ive data and syn­thes­iz­ing insights.
  • Refin­ing skills and tech­niques based on exper­i­mental qual­ity assur­ance feed­back.

Require­ments:

Require­ments
You are an act­ively enrolled stu­dent at a Ger­man uni­versity, pur­su­ing busi­ness, mar­ket­ing, or com­mu­nic­a­tion degrees.
Flu­ent in Ger­man, flu­ent or near flu­ent in Eng­lish, both verbal and writ­ten.
Pre­vi­ous exper­i­ence in Sales or with selling, cus­tomer ser­vice or cus­tomer sup­port, or pro­ject man­age­ment.
Com­fort com­mu­nic­at­ing com­plex inform­a­tion through a vari­ety of chan­nels, includ­ing: phone, email, text-based chat, video chat, among oth­ers.
Strong interest in SaaS, digital tech­no­logy, and top­ics around the inter­net.
Pas­sion and motiv­a­tion for exper­i­ment­ing, learn­ing, and improv­ing.
A “let’s do this,” entre­pren­eur­ial men­tal­ity: pro­act­ive­ness, enthu­si­asm, flex­ib­il­ity, and adapt­ab­il­ity.

How to ap­ply: