Renewable energy monitoring and control for your entire enterprise.
WE ARE LOOKING FOR YOU...
Engagement Manager ((Russian speaker) m/f/d)
Location: Berlin | from now on
Also Energy is hiring! Become part of our team and actively promote the global energy transition!
As Engagement Manager (Russian speaker - m/f/d) you will be responsible for building a positive relationship with customers before and after they have signed a contract. You will take ownership in solving any issue that a customer experiences on his journey to successfully completing an order. Your tasks include:
Offer preparation and account management for specific account
Inside Sales resources supervision and that sales process is adhered to.
Ensuring a smooth customer journey by coordinating and prioritizing customer interest with Head of Departments.
Prioritize project related issues to properly channel them internally.
Taking full ownership of customers’ issues in order to see them through.
Acting as the main point of contact for all back office and administrative tasks related to open projects and existing customer orders or enquiries: shipping, invoicing, claims, warranty issues, etc.
Supervising Sales Orders, Order Confirmations and Down Payment Requests.
Verifying shipping documentation and solving shipping related issues.
Ensure the contract is carried out correctly.
Design and deliver a positive experience for clients, ensuring prompt engagement and internal resource availability.
Managing the customers’ expectations working with the respective teams to ensure customer satisfaction.
Gathering customer feedback and prioritizing improvement areas.
Creating reports on customer satisfaction, contracts, claims, internal issues and others.
Successfully completed university degree in business management, renewable energy, electrical engineering, or related field of studies.
Experience in NetSuite OneWorld preferred.
Fluency in Russian and English is a must.
At least 1 year of experience in sales departments.
Strong communication skills, able to help our customers and ask the right questions where and when needed.
You like working with others and have great team spirit.
You’re able to work structured and accurate and you’re great with numbers.
Flexibility on process changes and eager to develop new ways of working
What we offer:
International, growing and dynamic company - together with AlsoEnergy you are the driving force of the global energy transition
Flat hierarchies and short decision-making processes - you are responsible for your projects and given space for your own ideas
Team-oriented and appreciative corporate culture - we look forward to you and bring you forward
Innovative work environment, attractive location - with us you work in the heart of the Berlin-Adlershof science location
Flexible working hours
Coffee, water and fruit
How to apply:
WE LOOK FORWARD TO YOU
Send your application (cover letter, CV, qualifications) to email@example.com
Contact person: Larissa Vasser
Tel. +49 30 338 430 826