At Relocately we want to change the way people plan, book and experience global relocation by digitizing processes, providing real-time insights and updates on the whereabouts of your belongings and delivering transparency to our customers.
Regardless of whether you are a private individual who wants to send a couple of boxes across the globe or an HR professional who needs to manage global expats and corporate assignees - our platform is going to change the way you and your employees experience global relocation services.
Founded by driven entrepreneurs and an experienced leadership team, we are based in Berlin and dedicated to changing the relocation industry. With the help of technology and our mindset to always go above and beyond in exceeding customer expectations we've yielded 5 star reviews across the board!
Relocately is built on the belief that 'To make happy customers, we need to make sure our employees are happy first'. We know that great businesses are powered by happy colleagues who feel invested in the company they work for. Want to be part of this exciting adventure?
ABOUT THE ROLE
We are looking for an IT Intern to perform all aspects of support related to the day to day computing needs of Relocately’s employees. We want to empower our people through technology, but this only works when technology works for them. Thus this role is an integral part of the company’s success by providing in-office support to all employees to diagnose and resolve computer problems and requests as soon as possible.
You will bring excellent communication and team skills as well as the ability to structure complex topics paired with a hands-on execution mentality. A basic understanding of project management rounds up your profile.
Diagnose and resolve computer problems and requests from users in a timely manner
Accurately record such requests into the help system Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications
Provide first level support for networking and application issues; escalate complex problems to the appropriate groups or staff
What we offer:
SKILLS AND QUALIFICATIONS
Successful completion of at least one year towards a University Degree in Engineering/Information and Technology or Computer Science
Excellent academic results in your field of study
Working knowledge of desktop Operating Systems and desktop software including Microsoft Office/Google Drive
Familiarity with Desktop and Laptop hardware components
Strong technical, analytical, and problem-solving skills
Customer focus and dedication to customer satisfaction
Fully proficient in English; other languages are a plus
Excellent communication skills, both written and verbal
Ability to maintain calm demeanour under deadline pressures
Strong initiative, self-motivation, and ability to complete tasks on time
Attention to detail
Knowledge of network protocols and topology a plus Unix/Linux/Mac knowledge a plus
Availability for at least 3 months, preferably 6+ months
Founded by a team with deep and extensive knowledge within the relocation and logistics industry, Relocately is quickly growing to be one of the leading platforms for international moves and relocation services.
Our customer-centric approach focuses on organizing all aspects of every relocation and ensuring our client's belongings are transported safely to your new home. Using modern technology, this happens in a faster and more transparent way than ever before.
We are a team of talented individuals (and Nelson, our office dog) offering a dynamic, fast paced work environment free of traditional hierarchies. Instead, you are going to enjoy flexible working hours, awesome benefits such as free drinks, cereal, access to Udemy, frequent team events and a lovely office within Prenzlauer Berg.