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Pla­net Labs Ger­many GmbH

Planet designs, builds, and oper­ates the largest con­stel­la­tion of ima­ging satel­lites in his­tory. This con­stel­la­tion deliv­ers an unpre­ced­en­ted data­set of empir­ical inform­a­tion via a revolu­tion­ary cloud-based plat­form to author­it­at­ive fig­ures in com­mer­cial, envir­on­mental, and human­it­arian sec­tors. We are both a space com­pany and data com­pany all rolled into one.

Cus­tom­ers and users across the globe use Planet's data to develop new tech­no­lo­gies, drive rev­enue, power research, and solve our world’s toughest obstacles.

As we con­trol every com­pon­ent of hard­ware design, man­u­fac­tur­ing, data pro­cessing, and soft­ware engin­eer­ing, our office is a truly inspir­ing mix of experts from a vari­ety of domains.

We have a people-cent­ric approach toward cul­ture and com­munity and we strive to iter­ate in a way that puts our team mem­bers first and pre­pares our com­pany for growth. Join Planet and be a part of our mis­sion to change the way people see the world.

Work­ing Stu­dent, Glo­bal Cus­tomer Suc­cess

still va­cant

Wel­come to Pla­net. We believe in using space to help life on Earth.

Work­ing field:

Impact You’ll Own:

Sup­port the Global Cus­tomer Suc­cess (GCS) team in

  • pro­duce timely solu­tions accord­ing to cus­tomer needs and object­ives
  • man­age orders and deliv­er­ies
  • sup­port the GCS team in man­aging research pro­gram requests
  • com­mu­nic­ate with cus­tom­ers and busi­ness part­ners to ensure over­all cus­tomer sat­is­fac­tion
  • provid­ing cus­tomer sup­port to sales part­ners and dir­ect cus­tom­ers
  • work­ing closely with col­leagues from other depart­ments to resolve pro­ject and/or cus­tomer related issues
  • con­trib­ut­ing to the suc­cess­ful exe­cu­tion of major con­tracts

Require­ments:

What You Bring:

  • Basic know­ledge or strong interest in remote sens­ing or/and GIS industry
  • Enrolled in a Bach­elor/Mas­ter degree course for another year
  • Any rel­ev­ant work­ing or intern­ship exper­i­ence in the field of GIS/ remote sens­ing or cus­tomer sup­port
  • Flu­ent in writ­ten and spoken Eng­lish
  • Tech savvy: able to learn new soft­ware without much instruc­tion
  • Self-starter who works on own ini­ti­at­ive with strong com­mu­nic­a­tion skills
  • Highly organ­ized, able to pri­or­it­ize and work under tight dead­lines
  • Team-player with strong inter­per­sonal skills

What Makes You Stand Out:

  • Know­ledge of data­base man­age­ment tools
  • Exper­i­ence with CRM Soft­ware like Sales­force.com

What we of­fer:

Why we care so much about Belong­ing.

We’re ded­ic­ated to help­ing the whole Planet, and to do that we must strive to rep­res­ent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ulti­mate north star of Belong­ing, dream­ing big as we approach our ongo­ing work with diversity, equity and inclu­sion. If this job intrigues you, but you’re think­ing you might not have all the qual­i­fic­a­tions, please... do apply! At Planet, we are look­ing for well-roun­ded people from around the world who can con­trib­ute to more ways than just what is lis­ted in this job descrip­tion. We don’t just fill pos­i­tions, we aspire to ful­fill people’s careers, most excited about folks who are motiv­ated by our under­ly­ing human­it­arian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

How to ap­ply:

Please apply to:
Nico Bern­hard, nico.bernhard@planet.com or via this link:
https://boards.greenhouse.io/planetlabs/jobs/1835437