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solvemate

Chat­bots that actu­ally work.

Solvemate is a tech com­pany from Ber­lin that is mak­ing cus­tomer sup­port fast, pain­less, and cost-effect­ive.

Our plat­form lets com­pan­ies train a chat­bot to integ­rate on their site or in their app. End cus­tom­ers inter­act with it through a series of quick mul­tiple choice ques­tions.

With Solvemate, requests are solved in just twenty seconds on aver­age. Thanks to machine learn­ing, the chat­bot also gets smarter over time: By under­stand­ing com­mon requests, it anti­cip­ates the cor­rect response. Sup­port requests are dealt with auto­mat­ic­ally, around the clock, and at scale—res­ult­ing in faster response times, hap­pier cus­tom­ers, and much lower costs.

Mar­ket­ing Intern/Work­ing stu­dent

Solvemate is grow­ing. Fast. We are look­ing for a stu­dent with an excel­lent com­pet­ency in Eng­lish and a flair for writ­ing & research to sup­port our Mar­ket­ing Team.
You will work closely with Mar­ket­ing Experts and learn from exper­i­enced col­leagues to develop your career as you make your first steps towards becom­ing an extraordin­ary mar­ket­ing pro­fes­sional.
This pos­i­tion is expec­ted to last for around 6 months, 20-40 hrs/week. We would be glad to dis­cuss it fur­ther with you to find an optimal sched­ule.

Work­ing field:

  • Man­age and optim­ise our social media con­tent and main­tain our social media & con­tent cal­en­dar
  • Sup­port with con­tent cre­ation and Ger­man-Eng­lish trans­la­tion man­age­ment
  • Imple­ment con­tent in our chan­nels, like our blog, social media and news­let­ter cam­paign
  • Carry out research on industry-spe­cific events that our com­pany could attend
  • Col­lab­or­ate with our freel­an­cers on digital assets
  • Become a valu­able mem­ber of the Mar­ket­ing Team and sup­port their goal of bring­ing in more leads and enhan­cing our brand image

Require­ments:

  • You are a strong cul­tural fit (please read our cul­ture deck before apply­ing: www.solvemate.com/culture)
  • Enrolment at a school/uni­versity throughout the whole dur­a­tion of the intern­ship
  • Excel­lent com­mu­nic­a­tion skills in Eng­lish and Ger­man is a must
  • You pos­sess a curi­ous mind and love learn­ing
  • You are a pro­act­ive self-starter with a pos­it­ive can-do atti­tude
  • You are excited about AI/Machine learn­ing and the bene­fits it can bring to cus­tomer ser­vice organ­isa­tions

What we of­fer:

Flex­ible hours, an awe­some com­pany cul­ture, great learn­ing oppor­tun­it­ies, weekly cater­ing, team events, a fully equipped kit­chen and much more!

How to ap­ply:

Please apply dir­ectly here: https://solvemate-jobs.personio.de/job/156465