We're RaiseNow, and we're passionate about developing a global service to make fundraising more efficient, user-friendly, and successful. Our technology handles more than two-thirds of all online donations in Switzerland. And we are happy to see that we are increasingly liked elsewhere in the world. We support organizations like WWF, Rotary International, Caritas, MSF, and many others.
We have a keen interest in the goals of the organizations we support and expect our clients to comply with ethical guidelines based on international standards. We are a social enterprise, driven by our mission to enable fundraisers to use the internet to collect donations in the best possible way. And we're excited about you helping us develop the future of digital fundraising.
IT Support Customer Success
Software as a Service
As IT Support in Customer Success you are in charge of customizing our touchpoints and supporting our customers in the integration and use of our products (SaaS). This includes bug fixing and bug reporting but also troubleshooting together with the customer. You will be in contact with our developers but also our customers collecting feedback to drive continuous improvement across our products and enhance our documentation.
You are our new team member, if…
You have experience with CRM solutions and SaaS models
You are able to communicate in English and German, other languages including French are a definite advantage!
You stay calm in hectic situations and use your creativity and curiosity to suggest solutions and troubleshooting.
You are able to work with a number of customers simultaneously setting priorities and demonstrating strong time management.
You want to help make the world a better place (we're serious!)
What we offer:
We are dedicated to providing an innovative working environment for our employees, and we're proud of our culture of transparency, trust, and mutual respect. We believe in 'equal pay for equal work', flexible work schedules, and the opportunity to work from home. We also run employee events and support you in personal and professional development.