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Rai­se­Now GmbH

We're Rais­eNow, and we're pas­sion­ate about devel­op­ing a global ser­vice to make fun­drais­ing more effi­cient, user-friendly, and suc­cess­ful. Our tech­no­logy handles more than two-thirds of all online dona­tions in Switzer­land. And we are happy to see that we are increas­ingly liked else­where in the world. We sup­port organ­iz­a­tions like WWF, Rotary Inter­na­tional, Caritas, MSF, and many oth­ers.

We have a keen interest in the goals of the organ­iz­a­tions we sup­port and expect our cli­ents to com­ply with eth­ical guidelines based on inter­na­tional stand­ards. We are a social enter­prise, driven by our mis­sion to enable fun­draisers to use the inter­net to col­lect dona­tions in the best pos­sible way. And we're excited about you help­ing us develop the future of digital fun­drais­ing.

IT Sup­port Cus­tomer Suc­cess

Soft­ware as a Ser­vice

Work­ing field:

As IT Sup­port in Cus­tomer Suc­cess you are in charge of cus­tom­iz­ing our touch­points and sup­port­ing our cus­tom­ers in the integ­ra­tion and use of our products (SaaS). This includes bug fix­ing and bug report­ing but also troubleshoot­ing together with the cus­tomer. You will be in con­tact with our developers but also our cus­tom­ers col­lect­ing feed­back to drive con­tinu­ous improve­ment across our products and enhance our doc­u­ment­a­tion.

Require­ments:

You are our new team mem­ber, if…

  • You can draw on your exist­ing exper­i­ence with tech­no­lo­gies such as Javas­cript, HTML/CSS and REST­ful web ser­vices
  • You have exper­i­ence with CRM solu­tions and SaaS mod­els
  • You are able to com­mu­nic­ate in Eng­lish and Ger­man, other lan­guages includ­ing French are a def­in­ite advant­age!
  • You stay calm in hec­tic situ­ations and use your cre­ativ­ity and curi­os­ity to sug­gest solu­tions and troubleshoot­ing.
  • You are able to work with a num­ber of cus­tom­ers sim­ul­tan­eously set­ting pri­or­it­ies and demon­strat­ing strong time man­age­ment.
  • You want to help make the world a bet­ter place (we're ser­i­ous!)

What we of­fer:

We are ded­ic­ated to provid­ing an innov­at­ive work­ing envir­on­ment for our employ­ees, and we're proud of our cul­ture of trans­par­ency, trust, and mutual respect. We believe in 'equal pay for equal work', flex­ible work sched­ules, and the oppor­tun­ity to work from home. We also run employee events and sup­port you in per­sonal and pro­fes­sional devel­op­ment.

How to ap­ply:

  • Send us your CV and cover let­ter via our online form (https://raisenow.recruiterbox.com/jobs/fk03xgw/)
  • We'll invite you to an ini­tial screen­ing call (phone/video).
  • The next step would be meet­ing in per­son at our Ber­lin office for a 1–2 hour inter­view. We'll cover tech­nical and busi­ness-related top­ics, and get to know more about you.
  • If things go well, you'll receive an offer 1–2 weeks after your inter­view.