At Relocately we want to change the way people plan, book and experience global relocation by digitizing processes, providing real-time insights and updates on the whereabouts of your belongings and delivering transparency to our customers.
Regardless of whether you are a private individual who wants to send a couple of boxes across the globe or an HR professional who needs to manage global expats and corporate assignees - our platform is going to change the way you and your employees experience global relocation services.
Founded by driven entrepreneurs and an experienced leadership team, we are based in Berlin and dedicated to changing the relocation industry. With the help of technology and our mindset to always go above and beyond in exceeding customer expectations we've yielded 5 star reviews across the board!
Relocately is built on the belief that 'To make happy customers, we need to make sure our employees are happy first'. We know that great businesses are powered by happy colleagues who feel invested in the company they work for. Want to be part of this exciting adventure?
ABOUT THE ROLE
We are looking for a Logistics Intern to support our logistics team with the execution of day-to-day operations, onboarding of new fulfilment partners, fulfilment automation, capacity and load factor optimization and ensuring the highest quality of operations to maximize customer satisfaction and profitability.
After a thorough onboarding phase, you are going to be part of our operations specialists team and the go-to person for the relocation team, being able to explain every little detail of operational requirements necessary for high-quality service execution.
You are bringing excellent operations management skills, and ideally, a strong background or passion for relocation, moving or logistics and you are fluent in German and English.
Assist in the management of day-to-day operations and logistics
Be part of the specialist team for all inquiries by our relocation team
Handle special cases and ensuring efficient operations
Optimize partner capacities and their load factors
Maximize the degree of operations automation
Support partner management in on-boarding processes
SKILLS AND QUALIFICATIONS
Knowledge of the international shipping industry
High willingness to deliver over-the-top quality to surpass customer expectations
Knowledge on process automation
An open personality paired with excellent communications and analytics skills
Fluency in German and English
Outstanding willingness-to-learn, discipline and motivation to excel
Previous work experience in the relocation, moving or logistics industry and experience with customs handling is a plus
What we offer:
Founded by a team with deep and extensive knowledge within the relocation and logistics industry, Relocately is quickly growing to be one of the leading platforms for international moves and relocation services.
Our customer-centric approach focuses on organizing all aspects of every relocation and ensuring our client's belongings are transported safely to your new home. Using modern technology, this happens in a faster and more transparent way than ever before.
We are a team of talented individuals (and Nelson, our office dog) offering a dynamic, fast paced work environment free of traditional hierarchies. Instead, you are going to enjoy flexible working hours, awesome benefits such as free drinks, cereal, access to Udemy, frequent team events and a lovely office within Prenzlauer Berg.