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Wolt - Ber­lin

Wolt is a Fin­nish tech­no­logy com­pany and we’re best known for our food deli­very plat­form. On our mobile app or web­site, custo­mers can order their favo­rite meals from our res­tau­rant part­ners, and eit­her pick their order up or have it deli­ve­red by our cou­rier part­ners.

We’re cur­r­ently act­ive in 22 coun­tries and more than 80 cit­ies, ser­vicing over 5 mil­lion custo­mers. Our apps (iOS and Android) have the indus­try’s hig­hest reviews, lar­gely because of our custo­mer-cent­ric approach to how we build our pro­ducts and ope­ra­ti­ons. For example, our custo­mer ser­vice team responds in a mat­ter of seconds, in the custo­mer’s own lan­guage.

We’ve rai­sed €258M in finan­cing from renow­ned U.S. and European based inves­tors, such as ICO­NIQ Capi­tal, 83North, EQT Ven­tures, High­land Europe and Gold­man Sachs Growth Equity. We've also been for­tu­n­ate enough to receive some appre­cia­tion and reco­gni­tion for our hard work along the way: Apple selec­ted Wolt’s app as their Edi­tors' Choice, Wired named the com­pany one of the "Hot­test Star­tups in Europe," For­bes inclu­ded our CEO Miki Kuusi on its 30-under-30 in Con­su­mer Tech list, and the Nor­dic Star­tup Awards named Wolt Com­pany of the Year. In 2020 we were reco­gni­zed as the fas­test gro­wing tech com­pany in Europe by the Finan­cial Times.

Sup­port Asso­ci­ate

We're cur­rently look­ing for Sup­port Asso­ci­ate to join our Sup­port team in Ber­lin! In our Sup­port team there is no typ­ical day, and to be suc­cess­ful in Sup­port Asso­ci­ate role you will need to be self-motiv­ated, cre­at­ive and have excel­lent inter­per­sonal and rela­tion­ship-build­ing skills to be able to sup­port our cus­tom­ers, res­taur­ants and Cour­ier Part­ners.

Work­ing field:

Cus­tomer Obsessed: At Wolt, our Sup­port team knows that cus­tomer inter­ac­tions serve a lar­ger pur­pose than simply fix­ing prob­lems; our mis­sion is to provide cus­tom­ers with an out of this world and mem­or­able exper­i­ence, every time

Team Ori­ented: Work with a diverse team of fel­low Sup­port Asso­ci­ates and liaise with our other Oper­a­tions and Product team mem­bers to com­mu­nic­ate any prob­lems, bugs or other issues that may arise

Com­mu­nic­a­tion: Flu­idly and flu­ently com­mu­nic­ate with our cour­ier part­ners, cus­tom­ers, and mer­chants and adjust your tone to your audi­ence

Per­sonal Touch: We’re not afraid to play up the play­ful­ness in our inter­ac­tions, so cre­ativ­ity is a must!
Atti­tude: Take own­er­ship bey­ond the obvi­ous

Require­ments:

It's a shift-based role, so you are able to work dur­ing morn­ings, even­ings and week­ends - we are open 7 days a week

You are a fast learner and attent­ive to both small details and the big­ger pic­ture

Mul­ti­task­ing is your strong suit and you’re pre­pared to man­age mul­tiple incom­ing inter­ac­tions sim­ul­tan­eously and effort­lessly determ­ine which take pri­or­ity

You're an expert when it comes to Ber­lin's food scene, traffic pat­terns, and the dif­fer­ent areas of your city

You have a can-do atti­tude and are ready to roll up your sleeves and get to work in a fast-paced star­tup envir­on­ment

Flu­ent in Ger­man and able to work in Eng­lish

How to ap­ply: