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MODO­MOTO - Cura­ted Shop­ping GmbH

MODO­MOTO was the first com­pany to offer a ‘Cur­ated Shop­ping Ser­vice’ in Ger­many. From its con­cep­tion in 2011 our team has grown to more than 230 employ­ees, who work every day with com­mit­ment and pas­sion to revolu­tion­ise the men's fash­ion mar­ket. In 2016 we merged with Dutch com­pany ‘The Cloak­room’ and now ser­vice 300,000 cus­tom­ers in seven dif­fer­ent coun­tries throughout Europe. Des­pite our stel­lar growth, we have retained that "small com­pany feel" and provide an attract­ive and friendly envir­on­ment where our staff enjoy work­ing. We are the advisor and com­pan­ion to every gen­tle­man’s jour­ney for a more fash­ion­able and act­ive life­style

Work­ing Stu­dent for our Dutch Mar­ket - Cus­tomer Ser­vice (m/f)

Work­ing field:

Do you want to work for one of the most excit­ing and fast-mov­ing com­pan­ies in Europe? Are you excited to go to work? Do you feel the work you do makes a dif­fer­ence and makes life much easier for many cus­tom­ers? This is the kind of envir­on­ment that we strive to provide at the com­pany. Cre­ativ­ity and own­er­ship aren't just buzzwords, but how we oper­ate on a daily basis.

We are look­ing for new col­leagues who truly enjoy to talk and answer all requests from our Dutch cus­tom­ers as well as from our per­sonal shop­pers. You will be in con­trol of everything from invoicing to char­ging- the whole pro­cess is in your hands.

What you can expect:
  • You will receive and answer cus­tomer requests from our help­desk, by Email or phone and occa­sion­ally social media
  • You will assist the per­sonal shop­pers with any requests regard­ing cus­tomer care
  • You will also assist the fin­an­cial depart­ment, as well as main­tain­ing the out­stand­ing pay­ments and over­due boxes that has yet to be returned to us
  • You will be part of a mul­ti­cul­tural team that has a flair for provid­ing the best cus­tomer exper­i­ence

Require­ments:

  • We are all about put­ting the cus­tom­ers first and this has to be the most import­ant drive for you as well
  • Pre­vi­ous exper­i­ence in Cus­tomer Care, retail and ser­vice man­age­ment
  • Cus­tomer- and ser­vice-ori­ented men­tal­ity, a real prob­lem solver!
  • Pro­act­ive, curi­ous, struc­tured and inde­pend­ent col­league who can think out­side of the box and has a great over­view of what needs to be improved
  • Excel­lent pro­fes­sional lan­guage skills in Dutch and Eng­lish

What we of­fer:

You can expect inter­est­ing tasks, an attract­ive work­place in the heart of Ber­lin and a dynamic, highly motiv­ated team with a flat hier­archy and a lot of options.

Have we peaked your interest? If so, we look for­ward to receiv­ing your CV and whatever you think might be rel­ev­ant. If you have any ques­tions, feel free to con­tact us any­time! Your con­tact per­son is Nat­alia Stachow­iak

How to ap­ply:

You can dir­ectly apply on our web­site: https://modomoto-jobs.personio.de/job/81462