Stellenticket Humboldt-Universität zu Berlin

The AIFS Abroad Student Services Coordinator will assist the AIFS Abroad Berlin Director to successfully plan, prepare and deliver the AIFS Study Abroad and AIFS Intern programs in Berlin, including course registration, housing, pastoral care, co-curricular and extra-curricular activities and liaison with local academic institutions. The Student Services Coordinator will also be involved in the preparation and delivery of CFL programs in Berlin.

Responsibilities

• To participate in a team of on-site student and academic services staff to deliver information services, a cultural program, counselling/advice and housing services to visiting US students.
• To be available to handle specific personal problems and concerns of individual students as they arise and to assist any medical issues including doctor’s appointments/hospitalization.
• To manage the emergency cell phone and be available outside normal office hours to deal with emergencies as part of a team.
• Under the supervision of the Berlin Director, assist in the planning of upcoming AIFS program – booking guides, coaches, organizing fieldtrips, housing, classrooms and other program components as required.
• To visit campus on a pre-determined basis to facilitate communication between relevant on-campus offices (Study Abroad, Housing, Faculty departments) and AIFS.
• To assist in all aspects of student housing and responding promptly to any housing issues.
• Manage and promote social media content/awareness.
• Occasional evening duties (cultural events, welcome receptions, extended office hours). This will require working extended hours via a flexi-time arrangement.
• To act as tour manager on occasional program tours in Europe.

• Good interpersonal skills and a confident and helpful manner to relate to U.S. American faculty and students in a customer service role.
• A degree or equivalent, .
• Comprehensive knowledge of Berlin, it’s cultural and historical significance.
• Strong communication and writing skills in both English and German.
• Numeracy and ability to maintain records of expenditure.
• Competent in the use of social media such as Instagram, LinkedIn, etc.
• Proficient using Microsoft Office.
• Pride in work; flexibility; ability to work as part of a team, to be able to prioritise and meet deadlines.
• Good organisational and administrative skills.

Candidates should note that this is not a 9-5 position; because of the nature of the position the ability to work flexible hours – including weekends - on occasion, are essential requirements. We are currently recruiting for a fixed-term contract as below, with the option to extend.
Flexible start date from April 1, 2025, contract ends September 15, 2025.

• Part-time position (20 hours) on a flexible schedule.
• Berlin AB public transport ticket or Deutschlandticket-Job, subject to availability.
• Centrally located office (Berlin-Mitte, near S+U Friedrichstr.)

Please send a current CV and cover letter detailing why you are suitable for the role to nthomsen@aifs.co.uk. The application deadline is Monday, March 3, 2025, interviews will be held starting March 10 or earlier, please apply at your earliest convenience.